Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We process orders within 1-3 business days. Delivery times vary by location, typically 3-7 business days within Lithuania.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Products & Ingredients
Are your products suitable for sensitive skin?
Many of our products are formulated for various skin types, including sensitive skin. Check individual product descriptions for specific ingredient information and recommendations.
How do I choose the right product for my skin?
Browse our collections organized by concern (Hydration, Anti-Age, Sun Protection, Serums) or contact us for personalized recommendations.
Are your products tested on animals?
We are committed to cruelty-free skincare and only offer products that are not tested on animals.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened products in original packaging. Please contact us to initiate a return.
How do I return a product?
Contact our customer service team with your order number, and we'll provide return instructions and address.
When will I receive my refund?
Refunds are processed within 7-14 business days after we receive your returned item.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.
Is my payment information secure?
Absolutely. We use Shopify's secure checkout system with industry-standard encryption to protect your information.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. We'll do our best to help if the order hasn't been processed yet.
Product Usage
How should I store my skincare products?
Store products in a cool, dry place away from direct sunlight to maintain their effectiveness.
How long do products last after opening?
Most skincare products are best used within 6-12 months after opening. Check individual product packaging for specific guidance.
Contact Us
How can I reach customer service?
You can contact us through our Contact page, and we'll respond within 24 hours during business days.
Do you have a physical store?
We currently operate online only, which allows us to offer you the best prices and widest selection.